WonderKidz Gifts

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Frequently Asked Questions (FAQ)

WonderKidz Gifts partners with merchants and artisans in order to provide you with the best prices and the highest quality products.

Our global reach means we provide tracking numbers and we offer our customers a great experience.

HOW DOES SHIPPING WORK?

Q: How much does shipping cost?

A: We only offer Free Shipping. Therefore any/all item(s) purchased on this website will not be charged a shipping fee.

Q: How do I check the status of my order?

A: You can track your order status in real-time by checking the shipping confirmation email sent to you within 4 business days of your purchase or by clicking the 'Track My Order' link found on the footer menu. You can also contact us directly at hello@wonderkidzgifts.com to check the status of your order.

Please note: Your tracking information pertains to the company in charge of delivering your package locally, this does not include international logistics. Once they have received your package, you will begin to receive shipping updates, including estimated delivery times. Rest assured that your order is on its way and will be with you shortly.

Q: How long will it take for my order to arrive?

A: Shipping times vary depending on your location. Orders are processed within 2 - 4 business days from the date of purchase and delivered within 7 - 10 business days. Shipping times may be affected by holidays, weather, or other unforeseen circumstances.

If your order hasn't arrived yet within the estimated time, please contact our support team at hello@wonderkidzgifts.com, we will be happy to provide you with an update on your order.

Kindly be advised that our product inventory is obtained from various vendors located worldwide, which includes, but is not limited to, the United Kingdom, United States, Turkey, China, and Singapore. The handling and transit times indicated encompass the minimum and maximum duration required for the delivery of your order, irrespective of the origin of the product.

(This policy excludes errors made by the customer when providing shipping details on their order(s) or missed parcel deliveries).

CHECKOUT PROCESS:

Q: Do I need to create an account to place an order?

A: No, we don't have account services on this website.

Q: Can I make changes to my order after I've placed it?

A: Yes, we suggest notify us via email

at hello@wonderkidzgifts.com within 48 hours of placing it. We will notify you via email once the changes have been applied.

PAYMENT OPTIONS:

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, Amex, Discover, Dinners Club, Apple Pay, Shop Pay, Meta and Google Pay.

Q: Is my payment information secure?

A: Yes, we take the security of your payment information seriously. All payment transactions are encrypted and processed through secure payment gateways. This is made possible through the use of a Secure Sockets Layer (SSL) Certificate which establishes an encrypted connection between our website and your web browser.

PLEASE NOTE: that our primary currency is $ (USD). While the prices may display in you local currency, you will be charged in USD.

PRIVACY:

Q: How do you use my personal information?

A: We only use your personal information to process your order and provide you with the best possible customer service. Our Privacy Policy can be found on our website.

TERMS OF SERVICE:

Q: What are your Terms of Service?

A: Our Terms of Service can be found on our website. By placing an order, you agree to our terms of service.

RETURNS & REFUNDS POLICY

Q: What is your return policy?

A: We accept returns within 30 days of delivery. The item must be in good condition and packaging. Please contact our customer service team to initiate a return.

Q: How long does it take to receive a refund?

A: Refunds are typically processed within 15 business days after we receive the returned item. The refund will be issued to the original payment method used at checkout.

WHICH BROWSER SHOULD I USE TO VIEW YOUR SITE?

We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari or Samsung Internet.

CAN I CANCEL MY ORDER? 

Cancellation requests must be requested within 24 hours of your order being placed. You can contact our customer service team at hello@wonderkidzgifts.com If we accept your cancellation request, we will inform you via email and confirm how we will send you the changed product or refund. Once shipped, item(s) cannot be cancelled or diverted. However, if you do decide to contact us, we will try our best to get your order delivered to you.

I HAVE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?

Since we don't stock all our offerings in one location, certain items will be delivered separately. Rest assured, all your items will reach you.

HOW DO WE CONTACT YOU WITH PRESSING INQUIRIES?

Reach us via email at hello@wonderkidzgifts.com, we'll get back to you as soon as possible. 

Free Shipping

Free shipping worldwide

Money Back

30-day money-back guarantee

Secure Checkout

With SSL Secure Protocol

Customer Support

On select hours: 08:00-17:00